What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors of our site or other details to help you with your experience. We only collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won’t affect the user’s experience.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Read more. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
General Data Protection Regulation (GDPR) compliance
California Online Privacy Protection Act
• by emailing us
• by calling us
• by logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
•We will notify you via email within 7 business days
•We will notify the users via in-site notificationw ithin 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to send information, respond to inquiries, and/or other requests or questions, process orders and to send information and updates pertaining to orders, or send you additional information related to your product and/or service. To be in accordance with CAN-SPAM, we agree to the following:
• Not use false or misleading subjects or email
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
Terms and Conditions
By Signing this Document You are:
- Accepting the Terms and Conditions outlined on your Binding Moving Estimate, including the 24-HOUR CANCELLATION POLICY.
- Authorizing Executive Van Lines to debit your bank account via ACH or E-Check and acknowledge that refunds can take up to 14 days. Should you elect to cancel, please call our customer service line at: 888-261-0771.
- Acknowledging the receipt of these Hyperlinks: “Your Rights and Responsibilities When You Move“, “The Ready to Move Brochure” and “www.protectyourmove.gov” which the FMCSA recommends all customers read.
- Acknowledging that Executive Van Lines, as an Interstate Moving Broker, is required to provide a list of all authorized Household Goods Motor Carriers it uses, including their U.S. DOT registration number(s) and MC license numbers. This list is available to all customers upon request.
- Acknowledging that delivery of your household goods may take Up To 21 Business Days. This time frame begins on your First Available Delivery Date, and not on your Pickup Date.
- Acknowledging that if any ADDITIONAL pieces, packing-services, cubic-feet or labor-services are added at either the Origin or Destination, the customer shall be charged for these at the Motor Carriers governing Tariff Rates.
If you do not agree to these Terms, you are not authorized to access or use or access the Website.
For purposes of this Agreement, “you” or “your” refers to the person using the Website. EVL operates the Website and has the right at any time to change or discontinue any function, display or feature of the Website and the right to modify these Terms. Changes, modification, additions or deletions to the Website or these Terms shall be effective immediately upon posting on the Website. Any use by you of the Website shall be deemed to constitute acceptance of such changes.
EVL respects the rights of all copyright holders. If you believe your work has been copied on the Website resulting in a copyright infringement, please provide EVL the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:
Identification of the copyrighted work you claim has been infringed;
Identification of the material that you claim is infringing and needs to be removed, including a description of where it is located on the Website sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact you about your complaint;
A signed statement that the above information is accurate, that you have a good faith belief that the identified use of the materials is not authorized by the copyright owner, its agent or the law; and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf. The statement may be signed physically or electronically.
Notice of copyright infringement claims should be sent to:
Use of the Website
You agree and warrant that you will not submit any content (a) known by you to be false, inaccurate or misleading, (b) that infringes any third party’s intellectual property, (c) that violates any applicable law, statute, ordinance or regulation, (d) that may reasonably be considered pornographic or illicit, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any person, (e) for which you received compensation of any kind by any third party, or (f) that contains any computer viruses, worms or other potentially damaging computer programs or files.
What We Do
EVL provides your information to other moving companies to provide you with additional information and moving quotes. Additionally, EVL and its authorized third parties may contact you by telephone, email or direct mail after booking your move, to offer you convenient services to make your move easier and less stressful. Third party services may include but are not limited to Change of Address Services, cable or dish TV services (connect, disconnect, relocate), home security services, etc.
EVL does not provide products or services and does not make any decisions in connection with the products or services offered by to you by third parties. EVL does not endorse or recommend the products or services of any particular business and is not an agent of either you or any third party. You should use your own judgment in deciding which available product or service best suits your needs. The third party offering you the product or service is solely responsible for its offerings and the delivery of such product or service, and you agree that EVL shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of such product or service. If you want to stop receiving communications from a particular third party, you agree to notify that particular business directly and advise them that you no longer want to receive communications from them.
EVL and its business affiliates expressly reserve the right to discontinue, suspend or terminate any offering of any product or service at any time without prior notice.
Disclaimers And Liability
EVL intends that the information contained in this Website is accurate and reliable. Errors do, however, sometimes occur. In addition, changes and improvements to the information provided herein may be made by EVL at any time. EVL is not, under any circumstances, liable for any loss or damage caused by your reliance on information obtained through this Website, links contained herein or products and services offered or provided by any third party unless otherwise provided by law. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through this Website
THIS WEBSITE AND THE INFORMATION, PRODUCTS AND SERVICES ASSOCIATED WITH IT ARE PROVIDED “AS IS”. EVL AND/OR ITS SUPPLIERS DISCLAIM ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO THIS WEBSITE AND ANY INFORMATION, PRODUCTS AND SERVICES PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. USE THIS WEBSITE IS AT YOUR OWN RISK. EVL AND/OR ITS SUPPLIERS ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR OTHER INJURY ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR THE INABILITY TO USE THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS AND SERVICES OBTAINED THROUGH THIS WEBSITE, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED AT THIS WEBSITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAILS, ERRORS, DEFECTS, VIRUSES, WORMS, TROJAN HORSES, TRAP DOORS, BACK DOORS, EASTER EGGS, TIME BOMBS, CANCELBOTS OR OTHER CODE OR COMPUTER PROGRAMMING ROUTINES THAT CONTAIN CONTAMINATING OR DESTRUCTIVE PROPERTIES OR THAT ARE INTENDED TO DAMAGE, DETRIMENTALLY INTERFERE WITH, SURREPTITIOUSLY INTERCEPT OR EXPROPRIATE ANY SYSTEM, DATA OR PERSONAL INFORMATION, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO TREE RECORDS, PROGRAMS OR SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER RESULTING IN WHOLE OR IN PART, FROM BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF EVL AND/OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Third Party Website Links
This Website may contain links to websites maintained by unaffiliated third parties. These links are provided for your convenience only. EVL does not operate or control in any way the information, software, products or services available on such websites, and providing such links to you does not imply any endorsement of the products or services or the website’s contents. When you leave this Website, EVL is not responsible for the accuracy or content of the information provided by the linked website, nor is it liable for any direct or indirect technical or system issues arising out of your access to or use of third party technologies or programs available through that website.
As a condition of use of this Website and/or EVL’s services, you agree to indemnify EVL and its suppliers from and against any and all liabilities, expenses (including attorneys’ fees) and damages arising out of claims resulting from your use of this Website, including without limitation, any claims alleging facts that if true would constitute a breach by you of this Agreement.
Limitation On Damages
In no event will EVL have any liability to you in excess of actual compensatory damages. You irrevocably waive any claim to consequential, punitive or exemplary damages.
Short Code Policy
We may use a Short Code SMS to reach out to you in regards to details about your move including but not limited to confirmation, updates, and additional service provider information. To stop receiving short messages from us please reply STOP to the shortcode number. To receive help options please reply with HELP. Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, Nextel & Virgin Mobile T-Mobile is not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you and the message frequency may vary per user. By agreeing to the terms and conditions and the TCPA disclosure when you press “Submit” on our moving request form you agree to receive short code messages from us.